Couple Kicked Off United Flight In Texas As They Head To Wedding

Transport minister says bill of rights for passengers to be in place by 2018

Thankfully for the couple, they confirmed their wedding is still planned for Thursday. From there, they told KHOU, they arrived at their seats only to find a man stretched out across the entire row and napping.

But the airline says the seats the couple moved to were pricier premium-economy seats, and it said the couple "would not follow crew member instructions to return to their assigned seats". Then when they boarded the flight they saw a passenger is sleeping on their seat row, stated Kohl. A flight attendant eventually made the rounds and asked to see the couple's tickets, at which point they explained their situation and asked if they could get an upgrade.

However, after they sat down in their economy seats, the couple said they were approached by a U.S. Marshall who told them to get off the flight. They moved, but then a USA marshal came on board and asked them to leave.

The airline said the 69-year-old man, identified as Dr. David Dao, had been asked to give up his seat on an overbooked flight from Chicago to Louisville in the USA state of Kentucky, but he refused to cooperate.

Munoz said he has received "a lot of support" from United's high-end customers, although "obviously a lot of people have ideas and thoughts about how we can make things better".

United spokeswoman Maggie Schmerin said in a news statement that the passengers "repeatedly attempted to sit in upgraded seating they didn't pay for" and did not follow instructions from crews to go back to their assigned seats.

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With the spotlight being on the company, one would think they would attempt to keep a low profile.

Hohl said the couple complied, after asking for and being declined an upgrade, but the couple's version of events differs somewhat from the airline's. "But they believe in us and believe that we will get this fixed".

The airline suffered a public relations disaster after a video emerged last week showing security officers dragging a bloodied passenger off an overbooked United Express flight in Chicago. "They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers", the groom recalled.