New vehicle initial quality is best ever - JD Power
Jun 24 2017
Genesis, the first-year automaker formerly top-line model in the Hyundai lineup, earned the highest ranking among 13 premium brands in the just-announced J.D. Power 2017 U.S. Initial Quality Study.
Ram Truck is touting that it's the industry's most improved truck brand with more than a 24% improvement in initial quality, as judged by J.D. Power, compared with last year's scoring.
To identify the best and worst new cars, 24/7 Wall St. listed the problems per 100 vehicles score for each of the 32 nameplates measured in J.D. Power's 2017 U.S. Initial Quality Study.
More problems pertaining to features, controls and displays were reported than a year ago, the only category of eight to diminish in latest annual study.
The more new technology crammed into a vehicle, the more things can go wrong. Hyundai's market share is on pace to drop for the fifth time in six years in the USA, and is down to 4.2 per cent from 4.3 per cent this time last year. Jaguar took the penultimate spot on the study, though its score of 148 PP100 was significantly better than Fiat's. Ford, Ram, Chevrolet and Lincoln - finished in the top 10 in brand rankings.
The score is determined by the number of problems detected per 100 vehicles in 233 categories. A lower score in the study signifies a higher quality ranking.
BMW models that ranked highest in their segments were the BMW 2 Series; 4 Series; X6; and Mini Cooper. The Lexus GS is the best midsize premium vehicle while in the SUV category the Mercedes-Benz GLA is the best small premium SUV, the Porsche Macan the best compact premium SUV while the BMW X6 and the Infiniti QX 80 take the midsize and large premium SUV awards respectively. General Motors' Fort Wayne (Ind.) plant, which produces the Chevrolet Silverado and GMC Sierra, receives the Gold Plant Quality Award for the Americas region, while Porsche's Leipzig plant, which produces the Porsche Cayenne and Macan, receives the Gold Plant Quality Award for the Europe/Africa region.
South Korean brands, meanwhile, have been steadily improving.
Luxury brands rounded out the bottom three. However, the category showed the most improvement since 2016, with a score of 22.8 PP100, or 2.7 PP100 better than past year. It examines 233 problems organized in eight separate categories, and this year, it involved nearly 80,000 respondents who had purchased or leased 2017 model year vehicles. The surveys were fielded from February to May of this year, counting 33 brands and 243 models. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. This important auto industry study has been conducted for more than 25 years by global marketing information services company J.D. Power.