NAACP warns black passengers about traveling with American Airlines
Oct 26 2017
Some American Airlines passengers at PBIA said they are loyal to the airline because of its customer service, but say if they witnessed any unfair treatment of any customer, they wouldn't fly American anymore.
In its Tuesday statement, the NAACP cited three other recent incidents between American Airlines and black passengers. In light of these confrontations, we have today taken the action of issuing national advisory alerting travelers-especially African Americans-to exercise caution, in that booking and boarding flights on American Airlines could subject them disrespectful, discriminatory or unsafe conditions.
In a letter to employees, American Airlines chairman and CEO Doug Parker strongly defended the company's record of professionalism, safety and inclusivity.
After the incident with Mallory, American Airlines said it had invited her to meet at the airline's Fort Worth, Texas-headquarters. It has reached out to the NAACP to meet with its leaders and listen to their issues and concerns. "The growing list of incidents suggesting racial bias reflects an unacceptable corporate culture and involves behavior that can not be dismissed as normal or random".
An African-American woman and her baby were removed from a flight when the woman asked that her stroller be retrieved from checked baggage before she got off the plane.
An African-American man was forced to give up his seat because he responded to disrespectful and discriminatory comments directed toward him by two unruly white passengers.
It was not immediately clear if the advisory was having an effect on Wednesday, although American Airlines was a top trending topic on Twitter with more than 9,800 tweets mentioning the carrier. American Airlines appears to not have given a reason for the change to the passengers. We expect an audience with the leadership of American Airlines to air these grievances and to spur corrective action.
"The growing list of incidents suggesting racial bias reflects an unacceptable corporate culture and involves behavior that can not be dismissed as normal or random", Derrick Johnson, president and CEO of the NAACP, said in the published statement.
Johnson said the NAACP's "growing list of incidents ... involves behavior that can not be dismissed as normal or random". They warned people to travel with "extreme caution" following what they said were several discriminatory incidents in the state.
"We do not and we will not tolerate discrimination of any kind", Parker said. But until that happens, the travel advisory will remain in place.
After being told she was being kicked off the plane, Mallory called the pilot a racist in a profanity-laced exchange.