Apple slapped with class-action lawsuit over faulty MacBook Keyboards
May 15 2018
The class-action lawsuit follows numerous complaints across user forums and a petition backed by over 21,000 users asking Apple to recall the Mac laptops with defective keyboards.
Apple is facing a class-action lawsuit for knowingly selling MacBooks with faulty keyboards, as per some reports over the weekend.
TechCrunch reporters adding that more than 17,000 people have signed the petition Change.org with the requirement that Apple has withdrawn all MacBook keyboards, with the type "butterfly". The MacBook Pro debuted in 2016 with the new keyboard.
The "butterfly" mechanism replaced the older "scissor" mechanism, which is still used by the majority of laptop keyboards, and was meant to make the keys more stable and responsive when pressed. Apple has not directly acknowledged the problem. When one or more of the keys on the keyboard fails, the MacBook can no longer serve its core function: typing.
According to thousands of users, the failure is in the butterfly keyboard mechanism which makes the machine useless. It was brought by Girard Gibbs, a San Francisco-based law firm that has battled with Apple several times in the past, including filing a class-action suit centered on the iPod's "diminishing battery capacity".
Ultimately, the lawsuit alleges, Apple is "aware of" these keyboard issues, either via "pre-release testing", customer complaints, or a combination thereof, but the company has "failed and continues to fail to disclose" the defect to customers. The lawsuit further asks for damages and refunds for users who have had to replace their MacBooks's keyboard. "In fact it is four times more stable than that scissor mechanism".
"The MacBook suffers from a latent defect", the complaint stated. Apple suggests performing some yoga with your MacBook and a can of compressed air to clean it, or staff may replace the entire keyboard component, which can take up to a week, and costs up to $700 out of warranty, as The Outline notes.
Affected users now seek damages, legal fees and demands that Apple not only publicly acknowledge the keyboard design flaw, but be ready to fix or replace defective units with reimbursements for those who have had to purchase replacement laptop units. The latter demand includes reimbursement for the purchase of replacement laptops.
Apple's fabled butterfly keyboard has caused issues that's been bugging customers since its inception.