IPhone X replacements given green-light for Face ID fails
May 08 2018
"I was talking to the Genius Bar guy and he said that the cameras are connected".
According to a recently discovered service policy revision, Apple retail stores and Apple Authorized Service Providers should first run diagnostics on the rear camera when Face ID problems occur. In a leaked internal document obtained by Mac Rumors, the Cupertino giant has warned Apple Authorized Service Providers that iOS 11.3 and iOS 11.3.1 has been plaguing some devices.
Apple has admitted that one of the most hyped features on its newest smartphones - Face ID - isn't working properly for everyone. The wide-angle camera at the back is connected to the selfie snapper, while the telephoto shooter at the rear is tied to the True Depth system. Again, it's a complex system, and it's evidently one that can be repaired relatively easily, or not at all.
It says that the faceID tech can be fixed if the rear camera is working fine. If the fix of your iPhone X doesn't work, a full-device replacement is likely to take place. If the issue still can not be resolved by replacing the primary camera, Apple has instructed them to replace the faulty unit with a brand new iPhone X unit. Now it seems that the tide is turning as the most expensive phone was the world's best-selling smartphone in the first-quarter of 2018, according to Strategy Analytics.
Do you use Face ID? The lenses differ on what they do.
As per the instruction manual, there seems to be no link between the Face ID and the rear camera. If the test identifies a problem, specialists are then asked to perform the necessary fix and see if it addresses the Face ID issue.
If Face ID still doesn't work after this, then Apple is allowing the AppleStore or Apple Authorized Service Provider to give out a whole unit replacement instead of performing a same-unit display fix.
The Reddit post highlighted that the rear camera's panorama, slow-mo and time-lapse worked while the rest of the features failed to respond.